Shipping & Handling

Welcome to Pop Basement's Shipping Information page! Here, we're thrilled to provide you with insights into how we handle shipping and delivery to ensure your orders reach you swiftly and efficiently.

At Pop Basement, we're dedicated to offering exceptional products and unparalleled customer service. Should you have any inquiries or concerns regarding your order, please feel free to reach out to us.

Thank you for entrusting Pop Basement with your shopping requirements. We value your patronage and eagerly anticipate the opportunity to serve you again in the future.

Dispatching:

All orders are dispatched within 2-3 business days, unless otherwise specified (e.g., during special occasions such as convention exclusive events). Please note that dispatch times may fluctuate due to factors like order volume and product availability.

🏠 Standard Home Delivery

Experience the convenience of doorstep delivery! Opt for our Standard Home Delivery option, and anticipate your package's arrival within 10-14 business days. Sit back, relax, and let us handle the rest.

🚀 Express Home Delivery

Select our Express Home Delivery option for speedier service, and receive your purchases in just 7-10 business days! Enjoy expedited shipping and start enjoying your new items promptly.

Tracking:

All orders are fully trackable. Upon placing your order, you'll receive a confirmation email, followed by another email containing your tracking information once your order is dispatched. Please refrain from contacting us for tracking details, as they'll be automatically sent to you. If you haven't received tracking information within a reasonable timeframe after placing your order, kindly check your spam or junk mail folder or contact us for assistance.

Shipping to North America (U.S. and Canada):

While most of our products can be shipped to North America, please be aware that some may be subject to restricted shipping from our manufacturer. To avoid potential delays or issues, we recommend contacting us to confirm availability and shipping status before placing your order.

Restricted Shipping:

Orders for products with restricted shipping to your country cannot be dispatched until the manufacturer's restriction is lifted. This process may take several weeks or even months. Such orders are non-refundable, but we're happy to facilitate an exchange for product(s) of equal value upon request. We urge customers to thoroughly review product pages and our terms and conditions before ordering to ensure a seamless experience.

Items on Pre-Order:

If your order includes pre-order items, they'll be shipped upon release. Orders containing both in-stock and pre-order items will ship once all items are available, unless otherwise requested. Please note that pre-order item release dates may vary and are subject to change. Once shipped, pre-order items will be marked as such in your order status, with tracking information automatically sent to you.

Special Periods:

During special periods like convention exclusive events, order dispatch may experience additional delays due to increased volume. While we endeavor to process orders swiftly, please anticipate potential delays of up to 5-7 business days during these times. We apologize for any inconvenience and appreciate your patience and understanding.

International Orders:

International orders may experience longer delivery times due to limited flights and increased parcel volumes. Customers outside Australia may also be responsible for customs duties, taxes, or fees upon receipt of their order. For full details, please consult your local postal services.

Thank you for choosing Pop Basement for your shopping needs. Should you have further questions about our shipping and delivery services, please don't hesitate to contact us.